Wholesale Hot/Cold Aromatherapy Eye Pillows, Herbal Therapy Neck Wraps & Packs

For Day Spas, Yoga Studios, Massage Therapy, Promotional Gifts etc.

FAQ

"Shipping"


U.S. & Canada:
USAHerbPack.com does not collect duty and taxes to Canada. The appropriate duty and/or taxes must be paid directly to USPS 
or FedEx at the time of delivery. This service includes all brokerage fees.  

Does USAHerbPack.com charge sales tax?
USAHerbPack.com is wholesale only and does not charge sales tax for items being shipped in the U.S. A Valid Tax ID is required 
to purchase from USAHerbPack.com.  For Canada orders, customers must pay the shipper directly for all applicable taxes, 
customs and import duties. To estimate these costs, please contact your local customs office.

How is shipping calculated?
Shipping rates are based on weight and zip code.  


"Security Guarantee"

THE USAHerbPack.com SECURITY GUARANTEE

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically 
collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! 
Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy 
for more information about how Yahoo! uses this information.

Secure Technologies
Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure 
that only you and USAHerbPack.com ever see it. Some Web browsers and some firewalls will not permit a secure connection. If 
your Web browser will not permit a secure connection, you can use a standard server connection to complete your transaction, 
but this method is not guaranteed to be secure.

How to Tell if Your Browser is Secure
To check that your browser is in secure mode, check that a "lock" or a "key" icon is displayed in the lower left-hand or 
right-hand corner of your browser window. You can also check by looking at the URL bar on top your browser. This line will 
typical show the first characters as "https" when a secure connection has been established rather than "http" which indicates 
a connection that is not secured.

"Refund Policy"

30-DAY MONEY BACK GUARANTEE
We proudly stand behind the quality brand names that we sell. If you're not satisfied with your purchase - for any reason - return 
the unused item in its original condition within 30 days for a full refund, less shipping costs. We will refund shipping costs if the 
return is the result of our error.

There will be a 15% re-stocking fee on all orders over $250.00  (Orders over $1000.00 are considered  custom orders and are 
non-refundable.)


Our Refund Policy
To receive your complete refund, excluding shipping charges and re-stocking fee if applicable, contact us by email 
sales@usaherbpack.com or call 1-877-729-4372 to obtain your Return Authorization Number.  Return the item to 
USAHerbPack.com postmarked within your 30 day from purchase period. We will notify you via email when we process your 
return and issue you a refund.

Crediting Your Returns
USAHerbPack.com always refunds the credit card used to make the purchase. Once we receive your order, we credit the 
appropriate account within 10-14 days.